Supporting our local contractors in Digital Transformation efforts
We are currently offering FREE advisory and assistance to small-scale Singapore contractors who need assistance with using digital tools and making digital transformation in their business but unsure how to proceed.
These are the trades that may find this useful:
- Laundry service
- Flooring, Window specialists
Key problems we have observed
Too much time is taken in data collection of basic information. Most of the time, the necessary information to start the job can be done in a template questionnaire. Discussions over the phone or mobile messaging (with a live person) is not productive.
With the use of digital technology in appointment scheduling and matching, the service provider (contractor) can focus on the tasks at hand, and no longer need to spend much time in arranging or re-arranging schedules with customers.
Paperwork – Operations and Accounts (Quote, SO/DO, Invoice)
The best way forward is the digital way.people who have already gone digital
If you are still using handwritten paperwork in any stage of your business, consider going digital as soon as possible. Using tablets or even just mobile phone to input data will allow your business and staff so much more flexibility in the use, re-use and subsequent analysis of data.
Customer Data Management
There are many tools (free) for managing customer data securely and easily. Once the information is digital, it can be automated for use in different situations.
For example, past customers can be alerted of an upcoming Private Preview Sale (even before it’s publicly announced), and the response can already be a good gauge on how successful the new product launch is going to be.
The role of customer service agents is to offer assistance by understanding the problems at hand, and also coordinating the relevant technicians to visit on-site for solving the customers’ problems.
Customers want to have an appointment made as quickly as possible. Service agents are spending time (manually) identifying open time slots. Bots can do this job much better as long as the configuration is done properly.
How we can help with your Digital Transformation
Chatbot & Online Forms – for easier communications
Changing from voice-based to chat-based systems allows for “one-to-many interactions”.
Rather than be constrained to one-to-one assistance, chat-based systems allows your Customer Service Agents to handle several inquiries at the same time.
Next step is to activate (computer) chatbots to handle chats with basic/generic queries. This way, the company is able to free up Human Agents to follow up and handle the more complicated scenarios.
Lots of time is used to coordinate to-and-fro arrangements
Contractors are usually small teams or even one-man band. If operating without a calendar system, you might overbook and end up unable to fulfil the obligations.
The digital solutions offer a “hands-off” approach, but users must be disciplined and allow the digital calendar to handle the appointments completely, rather than to operate via 2 different systems (old notebook and new digital calendar).
Document Automation is another way to handle daily paperwork tasks in a more efficient manner. Using Robotic Process Automation (RPA) to automate the repetitive tasks will help employees free up more time and energy for new ideas and exciting projects.
With RPA, you can automate what would have taken hours or days with just minutes of work. Spend more time on the things that matter and less time on the tedious tasks.
Let’s get in touch!
If you are a local (Singapore) service provider (contractor preferably), and you wish to find out more about how Digital Transformation can work for you, feel free to drop us a message below.